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All you need to know about the Enlighten system

Your questions about the Enlighten whitening system answered here.

6 September, 2022
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241 Comments

Amongst all cosmetic treatments in dentistry, teeth whitening remains the most popular. A common misconception that many share about teeth whitening is that it’s a swift process that can produce life-long results after spending 1 hour in the dental chair. However, the reality of it is that these methods can sometimes prove to be ineffective as patients can get early relapse due to superficial bleaching

More advanced systems tend to take much longer; often 2 to 4 weeks, but produce results you can maintain for a life time with a simple at-home top up regime.

Enlighten is a 2 week treatment (for 95% of patients) and guarantees a B1 shade for 98% of cases. Patients are given a treatment kit to take home and apply for 2 weeks every night, followed by a final visit to the dentist at the end of that period.  

Enlighten home kit

Follow along as we answer our most asked questions about the Enlighten system that patients are eager to know about. 

    1. Do I have to go to a dentist for this?

Yep. Professional whitening systems have to be done under the supervision of a dentist in the UK.

    2.  Can I buy directly from you?

Although that would be great, Enlighten whitening is a treatment, not just a product. That means a dentist is needed to perform the treatment, take your moulds and have your customised whitening trays made. Also, you need a check up before doing the treatment.

Plus UK law prohibits the selling of professional teeth whitening gels directly to the general public because they can only be provided under the supervision of a dentist. But fear not, head to our Find a Dentist section here (find.enlightensmiles.com) and you’ll find an Enlighten dentist a near you.

    3. How long does it take?

15 days in most cases.

But if you have a complex case then it can take up to 8 weeks. Your dentist will be able to give you an accurate expectation during your initial appointment. 

    4. How white will my teeth go?

98% of cases reach shade B1 and some even go beyond. This is regardless of your age, diet and current teeth shade. A lot of patients go beyond B1, but we can’t guarantee that. 

    5. If I don’t reach shade B1, what shall I do?

Firstly, get in touch with your dentist and let them know your concerns (because they’ll understand your case better than us) and if they will get in touch with us and we’ll do everything we can to make it right.

    6. What is a ‘saturation point’ and what does it mean?

It’s basically the point at which your teeth can’t go any whiter. It varies from person to person and can’t be pinned down to a single shade.

    7. Will my crowns / veneers / composite fillings change colour?

They won’t, sadly. ☹ Only your natural tooth changes colour. For this reason, we recommend that you have your whitening treatment first and then consider to have any cosmetic work done to match up to your newly whitening teeth.

    8. Is it safe?

Completely.

Unless you’re pregnant or a nursing mum, in that case we would advise you to wait.

    9. Will it hurt?

Honest answer? There will be some sensitivity because of the nature of how teeth are whitened. But we did our best to make sure it’s a rare occurrence and many of our patients experience no sensitivity at all. Some do experience a little sensitivity and around 2% of our patients experience a more intense sensitivity. If you do happen to get any, we promise it will go away once you stop the treatment.

    10. Is it suitable for vegans?

Totally.

    11. Are your products tested on animals?

Our products are 100% cruelty-free.

    12. How long does it last?

Well, forever really.

All you have to do is keep up with a simple at-home top-up regime. Top up 1 night every 2 months in the first year, 1 night every 3 months in the second year and then 1 night every 6 months from then on.

    13. Do I need to follow a white diet?

Not. At. All.  Who can go without coffee for 2 weeks?

    14. Can I drink red wine/coffee & eat curries, etc.?

Curries, red wine, coffee – you name it, you can have it. And that’s before, during and after treatment. 

And when we say, ‘during treatment’, we mean those 2 weeks of at-home whitening + in-office procedure (but just not whilst the actual trays are in your mouth).

    15. How much is Enlighten whitening?

The price will differ from dentist to dentist and from practice to practice. So, we can’t give you an exact figure, but it tends to be on average between £400-£600 for the complete system (which includes the home & in-office treatment, signature Enlighten trays and toothpastes).

    16. How much is the top-up regime?

This too will differ from dentist to dentist, but the average tends to be between £50-£70 per syringe and should last 12-18 months.

   17. Are there any finance options?

Sure are, a lot of practices now have finance options but make sure to check with your dentist before booking any appointments.

    18. Do I need to keep the gels in the fridge?

Ok, this part is crucial. The gels (the two syringes) must always be kept in the fridge.

Clear syringe-10%Carbamide Peroxide
Blue syringe -16% Carbamide Peroxide

   19 .What happens if I forget to put the gels in the fridge overnight?

Don’t sweat it. If you do happen to accidentally leave your gels out of the fridge for a couple nights, you don’t need to freak out. Refrigerate the gels immediately though, because if they’re out for any longer than 3 nights then you’re going to have to replace the syringe. If that is the case, then call your dentist.

    20. What do I do if I get sensitivity?

There’s a couple things you can try yourself at home; start by trying the desensitising swabs provided in the kit. If you’re not sure how to use them, then give it a click here.

If that doesn’t alleviate the sensitivity much, then put a pea-sized amount of the Tooth Serum in the trays (like you do with the gels) and wear them for about 30 mins at a different time to the whitening.

If you still have sensitivity, then you’ll need to contact your dentist because extreme sensitivity can be caused by an external factor and your dentist is likely to have another treatment option.

    21. When do I use each toothpaste?

Every day.

From 2 weeks before and during the treatment, the Tooth Serum should be used every morning and every night to help with sensitivity and instead of your regular toothpaste. Then once you’ve finished the treatment you switch to using the Evo White toothpaste for the mornings to keep stains away and prolong results and continue using the Tooth Serum at night for micro repair.

The best part is, both toothpastes have all the properties of regular toothpastes on top of their own.

 

    22. Is there an over the counter (over the counter) alternative?

Nope. Professional teeth whitening is the only thing that will free your teeth from all kinds of stains (intrinsic and extrinsic).

Over the counter whitening products only clean the extrinsic stains off of your teeth or dehydrate them, giving the illusion of whiter teeth.

    23.Does professional whitening affect enamel?

Nope. It’s 100% safe.

    24. Can it damage the teeth if done for longer than 2 weeks?

Not at all. Apart from some sensitivity, no damage can happen (as long as you follow your dentist’s instructions).

    25. How many consecutive nights is it safe to do whitening for?

There isn’t really a time frame preset. After assessing your case your dentist will give you a time frame depending on your case, and as long as you stick to it you’ll be totally fine (and if it makes you feel better some patients with very dark, greyish teeth have been known to whiten up to 6 months at a time).

    26. What is the recommended top-up regime?

1 night every 2 months in your first year, 1 night every 3 months in the second one and then just 1 night every 6 months from then on. 😊

    27. Can I control the shade of my teeth?

Up until B1 (which the shade is we guarantee), you sure can. Once you start the whitening you can do it until you’re happy with the shade or until you reach B1.

Tooth shade guide

    28. I don’t want my teeth to be chalky white, how can I make sure this doesn’t happen?

The beauty of teeth whitening is that your teeth will never look fake. With veneers and crowns they can look unnatural. However, your whitened teeth are still your natural teeth and that’s how they’ll look – natural.

Plus, you can stop the whitening when you’re happy with the shade but bear in mind that during the treatment your teeth can dehydrate and look whiter than they will once they’ve rehydrated a few days later.

    29. I can’t see the dentist the next day after finishing the at-home whitening, what shall I do?

Don’t panic. If this happens to be the case, all you need to do is keep 2 nights worth of gel and do your last two nights before your appointment. Simple.

    30. How do I know the dentist is good at whitening?

Thanks to social media it’s actually pretty easy to figure this one out. 

Head to your chosen dentists Instagram or website and peruse through the cases they’ve posted. It’ll give you a good indication of the kind of results they can achieve.

Our top providers are called ‘Enlighten Regional Centres of Excellence’ and you can request a free consultation from them through our website if there’s a centre around you.

    31. How can I find out where I can get the Enlighten treatment?

All you have to do is click here, type in your postcode and all the closest practices to you that provide Enlighten will show up.

    32. If I have any issues who do I contact?

Speak to your dentist as they should be your first port of call, but if it’s us you want to speak to then send us an email on info@enlightensmiles.com
and we’ll do everything we can to help.


DIG DEEPER


If it’s the Enlighten Teeth Whitening System you want to dig deeper into, then give it a click right here 

And to find an Enlighten whitening expert near you, hit the button below. 

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Or if you want to learn more about mini smile makeovers, click here here.

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241 Responses

  1. Hi! I have just started the enlighten treatment and it stings a bit when I first put them in for about 10-15 minutes. In the pack I was given by my dentist, I was not given swabs, enlighten serum or toothpaste and the trays are from a different company. I wasn’t told to keep them in the fridge – they were out for 2 nights, but in the fridge now after reading these comments. I’m also not booked in for a tip up at the end of the 2 weeks (although I am booked in for ikon treatment on my 2 front teeth) – is this normal? Thanks!

    Reply
    • Hello Lizzy, some dentists use the full system, but prefer using just the gel, we cannot control this. If you have refrigerated the gels straight away, they should be fine as it’s been much cooler in the last few days so 2 nights should be ok! Icon treatment is often used with whitening as it is a treatment for white spots so if you have any, then that’s great. Hope this helped!

      Reply
  2. Hi, i have started the treatment (4 nights in). Due to thin enamel and some gum receding my Dentine can be seen.

    is it possible to change the colour of dentine? or is this something that cant be changed?

    if it is, how long till i start seeing a difference?

    Reply
    • Hi Yusuf, exposed dentine will not change colour at all – once the teeth have changed colour, your dentist can cover the darker root surface with composite bonding matched to the new shade – it’s quite a simple process.😊 Hope this helped, if there is anything else we can help you with, please let us know on info@enlightensmiles.com.

      Reply
  3. Hello. I have been having enlightening treatment for 3 weeks now. They are looking better but have not reached B1 yet.
    I run out of gel in a week’s time, but my in house treatment is not for another 4 weeks is this OK to leave such a big gap before the in house treatment,

    Reply
    • Hi Debbie,
      No worries 😊, if this happens to be the case, all you need to do is keep 2 nights worth of gel and do your last two nights before your appointment. Hope this helped, if there is anything else we can help you with, please let us know on info@enlightensmiles.com.

      Reply
      • Hi, just started week two and was reading through various guidance pages on here and their own website. It’s suddenly dawned on me that the dentist didn’t give me the toothpaste to use two weeks prior to starting the whitening treatment, they only gave it to me when they gave me my trays and whitening gels.

        Will this cause any damage to my teeth?

        Will this hinder me reaching shade B1?

        Thanks

        Reply
        • Hello Louise, thanks for getting in touch. No, it will to damage your teeth nor should it affect your results. That is a desensitising toothpaste given to ensure you go through the whitening process with as little sensitivity as possible; if you were able to do the treatment from start to finish, then all is well. Hope this helps!

          Reply
    • Hi Georgie, it can happen but it’s not the usual situation. Do you have any signs of allergy such as swollen lips, breathing difficulties? We would advise you speak and make an appointment with your dentist to check the fit of the trays. Hope this helped, if there is anything else we can help you with, please let us know on info@enlightensmiles.com.

      Reply
  4. Hello, I am in my second week. But I dont think my trays are tight enough around my teeth. I see air pockets in them
    When they’re on my teeth. Is that normal?

    Reply
    • Hi Lucy, the trays are created with little pockets and tight margins to ensure gel stays on contact with the teeth without escaping the trays. If you’re concerned, you can ask your dentist to check they are a good fit, but as a rule, we manufacture them as described. Hope this helped!

      Reply
  5. Hi, I’m nearly halfway through my home treatment and have to stay away from home for a couple of nights. I was wondering if it would be best to take the gel syringe with me and do the treatment whilst away and keep the syringe stored in a cold, dark place (won’t have access to a fridge unfortunately) or to not do the treatment at all for the two nights I’m away (with the syringes kept stored in the fridge at home) and resume treatment when I’m back from my trip?

    Reply
    • Hello Ian. If you are able to take the syringes with you and store them in a cool place with one or two ice packs in a bag, you should be fine to take them with you. Hope this helps.

      Reply
    • Hi I have been using the gel for 10 days and it’s working really well but I have not been putting the gel I the fridge? What should I do? Will this do damage?

      Reply
      • Dear Helen, no – they won’t do any damage to your teeth, but unrefrigerated gels are likely to cause more sensitivity or be less effective. Refrigerate them straight away, but if they’ve been working fine for you, then that’s fine. It’s best to check with your dentists that you’ve achieved B1 at the end as well. Hope this helps!

        Reply
  6. Hey! I previously had tooth whitening but not Enlighten, and still have my trays which the dentist has checked and said still fit.
    Am I able to purchase just the Enlighten gels to use again at home? Do I also need to book an in-chair appointment after using the gels for 2 weeks?
    Thanks!

    Reply
    • Hi there Hollie. We only guarantee B1 shade if you use the Enlighten trays, the home kit and the office kit. You can still use it with your own trays and although you can still achieve B1, we cannot guarantee it. So it is entirely up to you. 😊

      Reply
  7. I was ripped off by my dentist, who used 16% gel for the in-house session following two weeks of home applications. Can you help?

    Reply
    • Hi Jen, please can you email us on info@enlightensmiles.com stating who your dentist is, where the practice is located and also explaining the situation to our colleagues. The right team member will pick it up and we can discuss this further. Thank you!

      Reply
  8. Hi, my dentist didn’t do the final appointment for the whitening that you mention in your blog. Why is that? Also it looks like some of my teeth whitened and some didn’t but I’ve done the same procedure for all my teeth so I have no idea why. Can you help please?

    Reply
    • Hello there. We designed the product to be done at home followed by an in-surgery procedure however dentists are free to use it as they see fit. Although we cannot guarantee B1 without the in-surgery bit, it does not mean to say you won’t achieve it. If you’re worried about the shade or evenness, it could be a number if things so it’s best you discuss this with your dentist and get them to assess and take pictures. We’re here in case they need our advise too at any time! Hope this helps.

      Reply
    • Hello Amy! No, none of our products involve any light/laser/activator as these were not proved to help the whitening process.

      Reply
  9. Was I just given x2 syringes vacuumed packed at a tray that wasn’t made from you and that is it for 600

    Reply
    • Hi Stacey, thanks for getting in touch. Someone from our team will be in touch shortly via email with more information about this.

      Reply
    • Hi I was also given just 2 syringes in a plastic bag In nearly done but I have a lot of yellowing still

      Reply
      • Hi Tabitha, thanks for your message and sorry to hear about this. We only guarantee B1 shade when/if the complete system was used which includes the Home kit, the in-office kit and the Enlighten signature trays. If you’re unhappy with your shade, we advise you to contact your dentist and discuss what your options are. Hope this helps.

        Reply
  10. Are you able to advise what the final in chair appointment entails? I had my final appointment yesterday which I was advised would be an hour, however, I only wore the trays for 20mins and the appointment was then complete. Is this routine?

    Reply
    • Hi Laura, usually it comprises of 2 x 20 minutes sessions of whitening with a different type of gel to the one used at home. Have you asked at the time of your appointment about why it took less time at all?

      Reply
      • I hadn’t asked as I didn’t know what the final appointment actually entailed, and its only since searching around on the Internet that I came across this webpage to find more information

        Reply
        • Understood! If you are worried it’s best you contact your dentist and ask why it took less time, but if your teeth are at B1 shade and you’re happy with it, then it should be ok.

          Reply
  11. Hi, I will have a gap of 3 nights between finishing the treatment and having my in chair appointment. I know you say the best things is to leave 2-3 days worth of gel to use in the days before the appointment – but will not using the gel for 3 nights affect the results? Thanks

    Reply
  12. Hi there,

    Unfortunately, the syringes I was given were out of fridge for more than 1.5/2 weeks due to my fridge being broken and me out of my flat for business purposes during that period. I contacted my dentist and shared my concern but they advised I should start using the syringes not being refrigerated for almost 2 weeks. I came back home 2 weeks later and put them back in a working fridge but I am not feeling comfortable using them still – What would advice be on this case? Is it paramount to have them replaced?

    Reply
    • Hi Jean, for best results, it would be best to get the gels replaced. Please contact us on info@enlightensmiles.com explaining what has happened and one of our team members will get back to you with the appropriate course of action. Best wishes!

      Reply
  13. Hi,
    I have been using my gels at home for 7 weeks now due to extreme sensitivity I have had to whiten every other night or sometimes skip two nights so this has really prolonged the process. I’ve also already had my in house treatment with my dentist and was really impressed with the results for a day, then the following day my teeth are back to yellow, this also happens when I whiten at home, whilst they are dehydrated they appear brighter then the next day back to yellow again. I’m really concerned as I’m coming to the end of my 16% gel that I had leftover and have my colour review with my dentist in a weeks time. I am not willing to spend any more money on gels that don’t appear to be working (having already spent £600 for this treatment) and I need to get to my desired shade before having my composite bonding colour matched (which I have also already paid for) I just feel like I’ve wasted so much money and don’t want to get composite bonding matched to my current yellow teeth.
    Will I be expected to keep paying for gels until I reach B1? I’m not convinced I will ever reach B1 at this point and after spending so much money and going through weeks of sensitivity I’m just left feeling disappointed.

    Reply
    • Hi Jodie, we’re very sorry to hear you are not happy with your teeth. We will email you shortly to see how we can help. Best wishes.

      Reply
    • My teeth get sensitive too so I skip a day when using the 16% gel. I’ve now finished the course and waiting for my appointment which is in the next two days. I had no idea I was supposed to use the gels on the last two days before my appointment. I still have a bit of gel left so should I just use this? And I feel like I this also happens to me too. My teeth are sorta white after using the gel but as soon as I eat or drink something, they’re back to a greyish yellowish colour. Really worried that I won’t achieve a B1 shade either even after my appointment 🙁

      Reply
      • Hello there! Keep the left gel and time it such way that you will use them right before the in-chair appointment. Teeth get dehydrated when doing whitening and they appear a bright white until the colour stabilises within a few days of finishing the treatment. Early relapse is usually a sign of superficial bleaching so if you still feel the same way after having the in-office appointment, please speak with your dentist and discuss your options going forward. Hope this helps!

        Reply
  14. Very Very disappointed with this. Finished my treatment this week and there is a very slight difference and that’s it. Fell I have totally wasted £400.

    Reply
    • Hi Alex, sorry to hear you have not achieved satisfying results from your treatment. Please can you confirm whether you discussed this with your dentist? What treatment did you have done? What did they say when you told them you were unhappy with the results? Thank you.

      Reply
      • My dentist did not really say much – just that I have met the ‘guaranteed’ shade and my teeth ‘look nice’. There is a difference, but very slight – no one has noticed I have had this done so certainly not worth anywhere near the price tag.

        I used the 10% gel for 1 week, 16% gel for 1 week and then a 1 hour appointment at the dentist.

        Reply
        • Hi Alex, thanks for getting in touch. If your dentist has measured your shade and has been able to establish that you have achieved B1 shade, the treatment is then considered successful. If you wish to go whiter than B1, you’re welcome to try whitening for longer (1-2 extra weeks should be fine to do) however there is no guarantee that your teeth will go much (if any) whiter. Teeth have a saturation point where they can’t go any whiter and for some patients is B1, for some is lighter – it’s one of those things where you have to try to find out. If you’re still wanting whiter teeth, perhaps you may have to look at other options such as veneers. However, if you believe your teeth are not at B1, please do contact your dentist and get them to remeasure your shade and take pictures and get in touch with us to see what can be done to correct this.

          Reply
  15. Hi there,

    My 2 weeks treatment will be complete on 13/03 but my next appointment with my dentist is not until 25/03 – 12 days later! Also, it will be a 15mins appointment as instructed by the dentist. From reading more about your guidance, I should have a 45 mins appointment the day after my 2 weeks treatment end, I called my dentist to ask about this and they told me not to worry. Can you please let me know if I have nothing to worry about or should I be concerned? Many thanks.

    Reply
    • Dear Ana, thank you for your message and sorry to hear you are worried about your situation. We advise you to check with your dentist whether they are going to perform the in-office treatment on you on the 25/03 or whether it is just a review appointment. If you are getting the in-office treatment, then we advise you to keep 2-3 night’s worth of whitening and do them the 2-3 nights before your appointment. That should be fine then. Hope this helped!

      Reply
  16. When you have the in chair whitening, how long are you supposed to wait in between the two 20 minutes sessions please?

    Reply
    • Hi Lauren, there’s no waiting time between the two, it’s only the time they take to refresh the gels. Hope this helps!

      Reply
  17. Hi, after my 2 weeks treatment (10% and 16% syringes), the shade of my teeth were checked by my dentist. The shade of my teeth only improved from A3 to A1/A2. I was given (after few days waiting for some to be delivered at their practice) another 16% syringe to take home to continue the treatment. My question is; how can you tell that the point of saturation has been reached?

    Reply
    • Dear Isabelle, thank you for your message. The saturation point is where teeth can’t go any whiter and they are a nice uniform colour. We guarantee B1 shade, so you are likely to be advised to whiten until you reach B1 – your dentist will probably check that for you. Please note that the saturation point is different for everyone, so it is best to focus on getting your teeth to B1 rather than the saturation point. Hope this helped.

      Reply
  18. Hi again
    It’s been a week since my dentist gave me x three booster sessions due previous emails to yourself. At the time due to the teeth being dehydrated from the gel they looked amazing. But since stopping the treatment they are looking yellow which I’m disappointed with the results .
    I have contact the practice today and was told by an administrator that it was due to myself drinking tea and coffee causing them to dull. Which I advise her of your website stating ‘no need for a white diet policy’ . I’m waiting for a qualified member of staff to contact me back ?
    But think for the Price of this system I should be able to maintain the whiteness with top ups as stated and not a week post treatment

    Reply
    • Dear Darren, please email us on info@enlightensmiles.com and send us the following information: your full name, phone number, dental practice name & dentist name, and consent to us contacting your dentist. We would be happy to discuss your case with your dentist and understand what shade you are at and what can be done, but we need a statement from you consenting to us contacting them. Looking forward to hearing from you.

      Reply
  19. Hi,
    I’m halfway through my 14-day home kit. How long does it typically take for tetracycline stained teeth to lighten to B1? Would I be given extra syringes/gel at no additional cost, until my teeth get to B1?
    Thanks,
    J

    Reply
    • Hello there, thanks for getting in touch. Tetracycline staining can take anywhere between 2 week to 3 months to whiten. It really depends on the severity of the case. This is something that you and your dentist will have discussed at the beginning of your treatment. We would be happy to discuss and advise your dentist if they need us to. Best wishes.

      Reply
      • Hi
        Thanks for your reply. I guess the point I’m making, is – am I expected to pay for the additional cost of extra syringes to get to B1? My dentist intimated I would need to pay but an alternative dentist (who gave me a consultation for veneers), said Enlighten guarantee B1 even if it takes multiple extra syringes at no extra cost to me. I need to know if I need to pay more or whether it’s included in the original price of £500+ price- tag and that the dentist shouldn’t be asking to pay. I can’t see anything in writing on your website but would appreciate clarification. Thanks

        Reply
        • Hello again. Teeth whitening is like any other treatment, the cost is dependent on the severity of the case (how much gel is to be used). At the initial consultation, the dentist examines the patient’s teeth and prescribes the amount of gel (syringes) they believe to be necessary to get the patient to B1, and the patient would have to pay these gels. A standard cases takes 2 weeks, but difficult cases (such as tetracycline) take longer than that, depending on the severity. Hope this helped.

          Reply
    • Hi Steven. We have designed the product to be used in a kit with 2 concentrations, however dentists are free to use the product how they see fit – they are the trained dental professionals. They are able to use their clinical judgement based on each individual patient when they prescribe the gels and if they considered you are low risk for sensitivity, they might have assumed you would be fine with just the highest concentration (which is the most effective). We suggest you address this with your dentist directly if you have further questions as they will be able to provide you with more accurate information. Best wishes!

      Reply
  20. Hello

    My dentist has pushed forward the in-practice top up to Day 10, but so far I have not yet finished the 10%. Will this be safe?

    Reply
    • Hello there, on day 10 you should be on the 16% syringe already. Please can you explain this again as it is unclear what you mean?

      Reply
  21. Hi gain,
    I have used the 16 % over the last 9 days as per suggested buy my dentist and yourself due only being able to complete whiting during the day for the allocated time suggested. Being honest I cannot see my teeth whitening ,possible brighter? Due to be seen for the in-house treatment on the 09/02/22
    I’m not sure this will progress to B1 grade as I want. Any suggestions

    Reply
    • Hello again Darren, thanks for reaching out.

      It is best to proceed with the whitening as instructed by your dentist and then attend the in-office procedure where your dentist will measure your shade and see where you are at.

      They can take pictures and send them to us to review if your teeth will not have achieved the B1 shade by then.

      Hope this helped.

      Reply
  22. Hi again
    I have been using the trays over night which I am unable to tolerate due to have sinus problems and breathing through my mouth. I’m going to call my dentist today. Because I want to convert to daytime whiting which has been suggested to others on here. of two hours a day over four weeks. Will I need to pay for extra gel ? And will my dentist agree to this ?

    Reply
    • Dear Darren,

      Please get in touch with your dentist and find out what their advice is. They will need to assess you and give the ‘green light’ to switching to day time.

      Unless there is a specific medical issue which would prevent you to switch to daytime, there are not many reasons why you would not be able to.

      Since you purchased the kit from your dentist, we cannot advise on costs unfortunately.

      Thank you and best wishes,
      The Enlighten Team

      Reply
  23. Hi I have started the trays from last night which I did find uncomfortable with disturbed sleep. I have noticed two of my front teeth are transparent. And I have called my dentist awaiting a reply.
    This is only night one do I continue if this is going cause damage . And when my teeth were assessed initially would this not of been assessed for possible erosion or weakness? Before proceeding with treatment thanks

    Reply
    • Hi Darren,

      Teeth change optically with whitening – it cannot affect the actual structure.

      Sometimes as the whitening proceeds, some areas can look more translucent as they dehydrate, these will generally all return to normal within 2/3 weeks of the end of treatment.

      If you are concerned, do ask your dentist to have a look, but we can reassure you that there is no erosion of your enamel.

      Best wishes!

      Reply
      • Hello! I’m half way through my enlighten journey. But after the two weeks of whitening at home, will my teeth become even whiter still after the 2x 20 mins sessions at the dentist? Thank you

        Reply
        • Hello Jo! The home treatment produces most of the shade change, and the office will still whiten them a couple of shades, but it mainly seals the results and takes the teeth to saturation. Hope this helps.

          Reply
  24. I’ve had extreme sensitivity so my dentist has advised I take a break before I have the in chair appointment, but the advice online is to save gel for the 2 nights before. Is it a problem to take a break before the in chair appointment and how much time can I take off?

    Reply
    • Hi Jo,

      Sorry to hear you are experiencing such high sensitivity.

      With your dentist’s approval, you could try doing it one night before treatment. Please check with them if they think this would be a good idea in your case before doing so.

      Best wishes!

      Reply
  25. Hiya, I’ve completed day 2 of my second syringe, and I haven’t noticed a change in the colour of my teeth whatsoever. I understand that you guarantee a shade of B1, but will I have to pay for further treatment after my top up at the dentist? Thankyou for sky advice you have 😊

    Reply
    • Hi Chloe, thank you for your message.

      People’s teeth whiten at different rates, but most people start to notice a bit of a change in the first week.

      We advise you to finish the course and if you still not think you are a B1, get in touch with your dentist, get them to have a look, take some pictures and measure your shade and we take it from there.

      We will do anything we can to help you and your dentist get you that B1 shade. 😊

      Best wishes,
      The Enlighten Team

      Reply
  26. Hi,
    My dentist has given me two 16% syringes and told me to use them for a month. Everyday for the first week and every other day for the next 3 weeks – is that correct? I also wasn’t told that the syringes need to be in the fridge – it it’s now coming on to day 5 and I’ve popped them in the fridge, is that ok?

    Reply
  27. Hi, I am starting my treatment tomorrow night the 10th December to finish on Christmas Eve 24th, However my last appointment with the dentist is booked in 11th and he said this was okay? Is this too long between finishing the at home process and the last dental treatment? What can I do to ensure the optimum results for my teeth whitening if this is the case?

    Reply
    • Hi Bobbie-Jo,

      Thanks for your message.

      The best thing to do is to keep 2-3 nights worth of whitening to do right before your in-surgery treatment.

      Best wishes,
      The Enlighten Team

      Reply
    • Hi Caroline, thanks for your message.

      Your dentist will apply a different kind of gel on your teeth in 2 sessions of 20 minutes.

      It’s a straight forward booster sessions.

      Best wishes,
      Enlighten Team

      Reply
      • What happens if you skip that? I’m going in sabbatical for 6 months and sadly won’t be able to see my dentist before 🙁

        Reply
        • Hi there! The most shade change happens at the home stage so as long as you’re happy with the results, it shouldn’t be a huge problem. Hope this helps.

          Reply
  28. Hi! I recently got Enlighten and the results were amazing for a couple of days but then my teeth gradually started to go back to my original colour. I even stayed on an all white diet for the first 2 weeks and I was confident I did everything right but I’m afraid I may have done something wrong as my teeth are pretty much back to their original colour. Please advise what I can do next as I am pretty worried it did not work well for me after already paying the full amount. Thank you ☺️

    Reply
    • Hi Kirsty,

      Thank you for your message and sorry to hear you’re worried about your results.

      When we whiten our teeth, the peroxide in the gels dehydrate our teeth which makes teeth appear super bright, but they rehydrate back within a couple of days of stopping the treatment. If you think of a white wall: it’s a nice bright white when it’s dry, but if you chuck a glass of water on it, the wet spot of the wall would be very obvious because it changes colour when it’s wet – it’s slightly darker. The same concept applies.

      A minimal relapse in colour is normal and to be expected but if you suspect the treatment relapsed too much, that could be a sign of superficial bleaching. In that case we advise you to contact your dentist, raise your concerns, get them to have a look at your teeth and measure your shade. Superficial bleaching can be fixed, but you must discuss options with your dentist. They are welcome to contact us for help if it’s needed.

      Lastly, we don’t believe in white diets and we don’t think it is necessary whilst whitening with Enlighten. That is why we suspect the reason for the relapse would be something different such as superficial bleaching. Only your dentist will be able to confirm this though as we cannot advise with certainty without seeing your teeth.

      Hope this helped!

      The Enlighten Team

      Reply
  29. I am on day 1 of the second syringe. Even from day 2 of the first syringe I noticed a difference. My teeth are already visibly lighter and without looking at the colour chart I feel they are already probably close to b1. I’m so impressed and have still got a week to go before the in chair treatment.I am getting a little sensitivity and slight pain with this new syringe, but I understand that is to be expected. Excited to see the full results!

    Reply
    • Hello there,

      That is so exciting, thanks so much for sharing your experience!

      We would love to see your before and after pictures at the end if you are happy to share! <3

      Best wishes,
      The Enlighten Team

      Reply
  30. My dentist didn’t tell me I needed to save 2 days of gel before the last session, which now is being delayed! Is this normal?

    Reply
    • Hello there Helen,

      Thanks for your message.

      It’s not the end of the world if you haven’t kept a couple of night’s worth of gel for before the in-chair, more so if you’re already at B1 shade. By how much time is the final appointment being delayed?

      Thank you,
      The Enlighten Team

      Reply
      • My dentist didn’t inform me either and I have finished all the gel and my appointment not for another 2 weeks

        Reply
        • Hi Caroline,

          It shouldn’t affect results too much, mostly if your teeth are already at a B1.

          The in-surgery should seal the results and give them an extra boost.

          Best wishes,
          Enlighten Team

          Reply
  31. I’m 4 days in to my enlighten treatment and my dog has stolen and chewed up completely one of my gum shield. What should I do?!

    Reply
    • Hi Chloe

      Thanks for your message.

      This situation with the dogs chewing owners’ trays happens more often than you think!

      You will need to get the tray re-made. If you still have the white models of your teeth, you can take that back to the dentist so they send it back to us and re-make the tray.

      Hope this helps!

      Reply
  32. Hi my dental practise gave me Regenerate toothpaste to use before treatment. I started treatment and was given evo-white toothpaste, which I used twice a day during the home kit application. The hygienist did the in chair application and when I visited the dentist he asked me to continue for another two weeks starting again on 10% then 16% – the dentist did another in chair application but the shading has not gone to B1 – dentist said that I probably won’t get them to B1 which is what you guarantee – I am having the whitening done before crowns being fitted. I have no gel left and feel disappointed at not getting to B1 – I am also concerned that I was using the evo-white toothpaste and never given the serum – I had sensitive teeth and gums during applications at home. Has something gone wrong?

    Reply
    • Good morning Gill, thank you for your email and sorry to hear about your situation.

      The Regenerate toothpaste is an alternative to ToothSerum, so you were using a desensitising toothpaste before the treatment. The Evo-White toothpaste is usually given at the end of the treatment but it could be that your dentist was taking all precautions possible to get rid of stains and allow for the home kit to do the whitening from within. We designed the system to be used a certain way, but sometimes dentists must use their clinical judgement to adjust the treatment based on each patient’s needs.

      It’s impossible to advise without seeing your teeth and further information, so please could you kindly copy paste your message to our customer service team on info@enlightensmiles.com also including your dentist and dental practice name so that we can look into this for you and try to help where we can?

      In order to obtain more information and see how we can help, we will need to contact your dentist so please also state in your email whether you give your consent for us to contact them on your behalf.

      Hope this helps, if there is anything else we can do for you, do let us know.

      The Enlighten team.

      Reply
  33. Hi I have last 2 nights left of the 2 week treatment, but I can only see a patch here and there on a couple of teeth and the rest seems unchanged. I wore the trays st night, but I do clench when I sleep and the trays had gone progressively more lose as the nights gone by. I now have my in chair bleaching coming up, but worry it won’t work either because of the loose fitting trays and that I’ve wasted my time and gels for nothing.

    Reply
    • Good morning Natalie, thanks for your message and we’re truly sorry to hear your treatment has not worked so well.

      In order for us to help with this we will need some more information from you, so please can you send us an email to info@enlightensmiles.com copy-pasting this message there and also include your full name, phone number and dental practice?

      We will try our best to fix this for you.

      Best wishes!

      Reply
  34. Hi,
    I am nearly at the end of my 2 week treatment.
    I have been experiencing on off shooting pains in my teeth.
    It never lasts long but it is extremely painful.
    Will this stop after the treatment?

    Reply
    • Hello Chelsea, thank you for getting in touch.

      Yes, the sensitivity will stop within a coupe of days of finishing the treatment, it will not last.

      Hope this helped! Any further questions, please let us know.

      Reply
      • Hi, I’ve got four nights left of the stronger gels before my in chair treatment. Everything’s gone well so far however, I seem to have whiter patches on a couple of teeth. Is this normal ? And will they disappear once the treatment has finished.

        Reply
        • Hi Ella,

          Thank you for your comment.

          White spots are not uncommon and they usually blend it within a few days after stopping the treatment (although in some cases it can take up to 15 days)

          If you want to speed up the blending process, you can use the Tooth Serum in the trays as you would do with the whitening and wear it for 30 mins at a time for a few days after finishing the treatment.

          Hope this helped!

          The Enlighten Team

          Reply
    • Hi Chelsea,

      I am having the exact same problem. Whilst I am wearing the trays I get extreme on off shooting pains in a few of my teeth. I am worried that I am damaging the nerve or something and should stop. Are your teeth okay now you have finished the treatment?

      Reply
      • Hi Lucy, extreme sensitivity is rare but can happen sometimes – it usually happens in people who grind their teeth. Whitening cannot damage the nerve of a tooth but you could take a day off and visit your dentist who can help with further desensitisers.

        Reply
  35. I have just started using the first week syringe and am only into my second night and the sensitivity is not pleasant l. Am I aloud to skip a night in between whitening to let my teeth settle down?

    Also can you advise me if I’m to wear the serum toothpaste in my trays on the same day of my treatment for 30minutes and can this be straight before I use the next lot of whitening gel ?

    Thanks 😊

    Reply
    • Hello Debbie, thank you for your message and sorry to hear you are experiencing such high sensitivity.

      Some sensitivity is to be expected with professional teeth whitening, but if it becomes too much to bare, then you can address it. Although it’s not ideal, you can miss a night here and there, but it’s important to consult your dentist before.

      They will know better what your clinical situation is and they are able to advise what the best course of action will be for you.

      Hope this helped!

      Reply
  36. Hi,

    6 days ago I ve received my whitening kit but I had my gums a bit inflamate so did not started yet. I was just reading the instructions now I have noticed that the kit should be kept in the fridge. If I kept it on the room temperature is it still okay to use it or should I contact my dentist to get an replacement? I am a bit worried now as I am not sure if I can use it or not.
    Also, which toothpaste should be used during the treatment. The white one or the tooth serum.
    Please advise.

    Reply
    • Hello Cristina,

      Thank you for your message and sorry to hear about this.

      As long as the gels were not in direct sunlight or heat, they should be ok to use, but please make sure to refrigerate immediately.

      The Tooth Serum is the only that must be used during the treatment morning and evening as it is a desensitising toothpaste. The white one only after you finished the treatment as it’s a whitening one and it helps prolong the results.

      Hope this helps! 😊

      Reply
  37. Hello, I have just finished my two weeks and dentist visit. I have to say that I am completely unsatisfied, there is minimal change if any and I have followed the directions strictly. I am really surprised that this system is so bad for such a price, when it has not worked.

    Reply
  38. Hi
    I have done my 2 weeks whitening plus the in chair treatment, my teeth are really patchy, with some areas being bright white and some having what would seem like no lightening at all. I have just gotten 2 more weeks of the home treatment, my concern is I am doing something wrong. I have done exactly as instructed, but I have also ready on other sources that you should wait 30-60mins after brushing, that fluoride in the toothpaste forms a barrier that stops the bleach working etc
    Please advise 🙂

    Reply
    • Hello David, thank you for your message and sorry to hear about this. Firstly, we would like to reassure you that white spots are a relatively common side effect of teeth whitening and they usually blend in within a few days of stopping the treatment. Secondly, fluoride from toothpaste does not affect bleaching results at all, so do not believe you are doing anything wrong. Keep going with the extra 2 weeks and get your dentist to re-asses at the end. Afterwards, if needed, you can use the Tooth Serum to speed up the blending process by using it in the trays for 30 mins (just as you do with the whitening). Lastly, if you or your dentist need any further advice from us, we’re always here to help. Hope this helps! :blush:

      Reply
    • Hi, I used my new enlighten gel/retainers last night and felt it leaking down my throat. It made me feel very nauseous. I then spent most of the night being very sick. Could this be a reaction to the gel? Should it leak like that? Thanks for your help.

      Reply
      • Hi Jessica, thanks for your message and sorry to hear about this. The gel only leaks if the trays have been overfilled with gel. The trays are a foreign body in the mouth which sometimes trigger the salivary glands to produce more saliva than usual which gets mixed up with some overspilling gel and then you swallow. You’re not meant to swallow lots of gel, however ingesting some is usually harmless. This only if you’re NOT experiencing any symptoms of an allergic reactions such as hives, swollen lips/face/eyes/tongue, wheezing, shortness of breath, eczema, vomiting, diarrhoea, etc. (check NHS-backed list of allergy symptoms). If you felt nauseated because of a strong gag reflex, then try putting much less gel in the trays and also wipe any excess off with a tissue before going to sleep. If you suspect it was more than that, then perhaps stop treatment and seek advice from your dentist and physician. Hope this helped!

        Reply
  39. Hi,
    I am 5 days into my 2 week whitening and noticed whilst brushing my teeth this morning that quite a few of my teeth have these very faint white lines on them. Almost like they are cracks.
    Is this normal?
    I’m nervous to continue using the gel as don’t want damage my teeth!

    Reply
    • Hey there, thanks for your message. These are micro cracks, which most people get through normal wear & tear. Professional teeth whitening is completely safe and will not damage your teeth. It is most likely that those cracks have been there for a long time but have not noticed them because of the initial colour your teeth were. If you’re too worried, consult with your dentist but it’s important to know that whitening won’t damage your teeth if done as instructed by a dentist. Best wishes

      Reply
      • Thank you for quick reply! 🙂
        Is it also normal for your teeth to appear patchy during the whitening process?
        I am on day 6 so still have 8 days to go.
        Will my teeth look better by the end or am I doing something wrong?

        Reply
        • Sometimes white spots appear and look more pronounced during treatment but will blend in 2 weeks after the end. Hope that helps!

          Reply
  40. Hi I have the enlighten program at home now that I purchased from my dentist on Tuesday but am terrified to use it.
    I tried to explain to the dentist that I wasn’t keen on the overnight treatments as I’m a bad sleeper and at the moment I’m on high dose amitriptyline which gives me a very dry mouth so I know I won’t be able to get through the night without a drink (which I was told washes the gel away) also I often have to take extra pain relief in the night which again requires a drink to help swallow the tablets. I would much prefer to take this during the early evening before I sleep but was advised this would not work as well as the 8 hour overnight treatments ….please advise

    Reply
    • Hi Bridget, thanks for you message. Generally night time wear is preferable as both muscle movements and saliva production is lower at night.However many patients are advised to wear them during the day, (particularly those who grind their teeth at night )
      and their results are still pretty good if worn for 3-4 hours awake.

      You can have a drink at night but try to use a straw. Perhaps try one night and decide after that. Please keep your dentist informed of whatever you decide to do.

      Reply
        • Hello again. No, not stronger gel. You may just need to do it for longer than 2 weeks. Your dentist should advise more regarding this, and they are welcome to get in touch with us if in doubt or if they need more information.

          Reply
  41. Hi, I’ve been using enlighten for a week and sometimes I forget to rinse my mouth before whitening. Does this effect the treatment greatly?

    Reply
    • Hi there. No, it shouldn’t have an impact. Just make sure you brush your teeth before using the gels.

      Reply
  42. I have finished the Enlighten process. The results were great for the time during my treatment and maybe a few days after. Exactly what I wanted.

    However, I gradually noticed my teeth getting less and less brilliant, and more yellow again – similar to my normal colour. I have been brushing my teeth the same, if not more and have been avoiding staining foods (just for my peace of mind). It’s been less than a week since I finished my treatment and my teeth are now VERY patchy and a lot of my teeth have gone back to my original colour.

    What should I do?

    Reply
    • Hi there,

      So sorry to hear about this. Early relapse can be a sign of superficial bleaching, but it’s hard to say without assessing your teeth. Have you spoken to your dentist about this?

      We would recommend you to go back to speak to your dentist and tell them to take some before and after pictures and email us. We would be happy to advise and help as we can.

      If there is anything else we can help with, please let us know.

      Reply
  43. Hi,

    I’ve started the treatment, finished the first syringe and just started the 16% one. But now I’ve had to go into isolation. I’ve then got a holiday booked so won’t be able to see my dentist for another 2wks. Is it OK to leave a gap for that long? Is it OK to leave the syringe opened for that Long? Will this effect the treatment? Many thanks

    Reply
    • Hey there, keep going with the treatment as normal, but save the last 2 nights worth of whitening to do right before your in-office appointment. That should be fine!

      Reply
  44. Hello I have just started my whitening and I suffer from tmj so grind my teeth alot at night.

    It’s my first night and I have alot of saliva and I feel like every time I’m pushing down it is seeping out.

    I’m not sure on what to do

    Reply
    • Hello there, the best thing to do is consult with your dentist and switch to day time whitening. So use the gels during the day for 2-3 hours. Either have an early dinner, brush your teeth and then use the gels, or whatever time is more appropriate for you. Please note that your treatment may end up being longer than 2 weeks in that case.

      Reply
  45. Hi, my final dentist appointment is two weeks after I finish my course my dentist never mentioned keeping some gel and apply 3 days before appointment. Please can you tell me to I keep back 3 days serum in both syringes or just the green syringe

    Reply
    • Hi Theresa, thanks for your message. You must only keep 2-3 nights worth from the 16% gel, not from both and do those nights right before your in surgery procedure. Thank you

      Reply
  46. Hi- bleaching is going well so far! Just a couple of questions-
    I’m starting my second week and I’ve moved on to the green syringe however I still had a little bit of 10% left. Was this right? I still have my dentist appointment scheduled for the end of week 2. I have quite small teeth so I ended up overfilling for the first few nights and it left my gums sore and that’s why I have some left- should I carry on with the 16% and keep the rest of the 10% spare for topping up in the future?

    Reply
    • Hi Emma, don’t worry too much. Finish up the 10%, then move onto the 16%. You can either finish up the leftover 16% after the in office or keep it for top-ups 😊

      Reply
      • Hello! Just seen your comment on this and wanted to check as I’ve done the same – I have about 1cm worth of 10% gel left but have moved onto 16% tonight as it’s the 8th night (I’ve been instructed 7 nights of each). Should I go back to 10% then until that’s gone? And do 16% after even though it won’t be an equal amount of time?

        Also, I feel like I’m constantly swallowing quite a bit of minty gel – is that ok?!

        Thanks

        Reply
        • Hello Laura,

          Thank you for your email.

          You can finish the 10% gel and move onto the 16% afterwards. The reason some people have gel leftover is because people have different sized teeth, so some will use up all the gel, so will have leftovers.

          It’s not about equal times, it’s almost a bonus that you have some leftover, so may as well use it to give your teeth an extra boost of whitening. So finish up the 10% then switch to the 16%.

          It’s ok to swallow little bit of gel that gets mixed up with saliva. As long as you make sure you wipe off the excess gel when you pop the trays in before sleep, you should be fine!

          Hope this helped!

          Reply
  47. Hi, I was very pleased with the results however, it has only been two weeks and my teeth arent looking as white and seem to be yellowing again, is this normal?

    Reply
    • Hi Angie, have you spoken to your dentist about this yet? That could be a sign of superficial bleaching. It would be best to contact them so they can measure shade and see what you can do. They can get in touch with us too if they need advice or help 😊

      Reply
  48. Hi
    I am about to start my overnight trays and I have paid £400 for the at home treatment. I have sensitive teeth and everything I have read advises that I should have some tooth serum included in my pack. Many sites say you should be using this before doing the trays and that you can use this if you are having sensitivity to put into the trays.
    Should I have got this as part of my package?

    Reply
    • Hi Louise, the full Enlighten treatment does include tooth serum. However dentists are free to use any part of the system they see fit – you can always ask your dentist for the full treatment, however this may cost more.

      Reply
      • Hi,

        Thank you for your response.

        I am considering getting the chair side treatment after my at home treatment. I have had some issues with sensitivity particularly with my second syringe.

        If I wait a week or so for it to subside before having my chairside appointment, is the chairside appointment likely to cause further sensitivity?

        Reply
        • Hi Louise,

          The in-office treatment should be done right after the home treatment. (as in the day after)

          For example, if you cannot attend the in-office in the 15th day after finishing the home treatment, you should keep 2-3 nights worth of whitening to do right before the in-chair session.

          It is best not to wait a week, the in-office isn’t known for causing sensitivity. But it would be a good idea to check with your dentist before making any decisions.

          Thank you!

          Reply
          • Hi Daniel,

            Thank you for coming back to me. I went to the dentist and said this to them and they said I don’t need to keep any of my gel (they have a special enlighten gel they use) and that i should finish up my gel and wait a week or so for my chairside appointment because of the sensitivity.
            I’m a little confused as this contradicts your advice and I don’t want to pay for the in chair appointment if it won’t work as well with a delay?

  49. I did 2 weeks enlighten home treatment followed by in chair treatment with the dentist.The final treatment was only 10 minutes.I have patchy teeth-uneven tooth colour-very white and less white areas.
    What should I do?
    How long should the treatment with the dentist be?

    Reply
    • Hi Irena, the final treatment usually takes 40 minutes. Patchiness should resolve within a week. Hope that helps.

      Reply
  50. Hi! Today is day 7 for me but I still have 2 days worth of the white gel. Should I just move on and start the green gel tonight?
    Thanks 🙂

    Reply
    • Hey there, finish the white one, and then move onto the green one. Sometimes it happens because different people have different sizes of teeth, so don’t worry too much! Finish it off and then move onto the green one. 🙂

      Reply
  51. Hi, I have 2 days left of my treatment. Due to finish my last in house treatment this Friday. If I finish on Friday my dentist can’t see me until 11 days later for their final in-house procedure. They have said that is fine and continue my treatment and then come to this appointment…but I have read your advice to keep 2 days back. If I wait from today that means stopping treatment for 10 days before I complete 2 days and then seeing him. Is that too long? Obviously I want to get the best results as it is a big investment.

    Also I was advised to wear the trays for 2.5 hours a day. Should I have been sleeping with them? Thank you.

    Reply
    • Hello there. Please keep the last 2 days of whitening and do them right before your in-office appointment. Regarding wearing them during the day – we recommend everyone who can to do the treatment during the night to sleep with the trays, but there are cases where doing it during the day is more beneficial for that patient (ie when the patient grinds their teeth at night). It must mean your dentist’s clinical judgement is that you would be better off with the day treatment. Feel free to ask them – they would be happy to explain, we’re sure!

      Reply
      • Hi,
        I’m on my second week of treatment and I realised I’ve only got 3 days worth of gel left when there should be 4… I think I must have accidentally used two days on the first night of green without realising. Should I just finish the treatment as it is for 3 nights or try and split out what’s left over 4 nights?

        Reply
        • Hi Tessa, don’t worry too much! Use the gel as normal – enough to cover all teeth, but not too much to have gel coming out of the trays when you pop them on. 😊

          Reply
  52. Hi
    I was storing the gel in the freezer instead of the fridge for the past 6 weeks. I have been using it for 6 weeks now and I didnt notice any difference. Does freezing it damage the whitening gel? Is there a way to make it work?

    Reply
    • Hey there, thanks for your message. Sorry, don’t really understand. Have you been storing the gels in the freezer for the past 6 weeks whilst using them? Could you please clarify?

      Reply
  53. Hi there, I used the trays for the first time last night and I had so much saliva and needed to swallow more than I would normally, is this normal? Although I wiped the top of my gums after putting the trays in, I could taste the gel in my saliva when swallowing. Is this safe to swallow? I’m also worried that if the saliva is getting into my trays that the whitening process won’t work effectively, can you advise please? Thanks

    Reply
    • Hello Lara, the trays are a foreign object in your body that is why your mouth is producing more saliva. Keep going, your mouth should get used to it. Try loading the trays with less gel and see if that helps too. Yes, it is safe to ingest some of the gel, it won’t cause any damage. Our trays are made at the highest standard and we aim to make them with very tight, sealed margins to avoid gel spillage or saliva ingress.

      Reply
    • Hi Erin, it’s best to avoid drinking whilst you have the trays in, but if you have to, please make sure to use a straw.

      Reply
      • Hi I am 2 days into the process. I have totally forgotten if I have to fully brush my teeth in the morning with the serum when I take out the trays or just rinse them with water and brush them 30m later but before eating breakfast. My dentist was quite clear but I waited a few days before starting , please help!

        Reply
        • Hi Francine, thanks for your message. No need to over-complicate this, brush your teeth in the night before bed and before applying the gels, and also in the morning right after you take your trays out, and before breakfast. Hope this helps!

          Reply
  54. Hi there,

    Am I able to use the swabs on my tooth the next day as I don’t tend to finish all the solution and don’t want to waste it. I am also doing my treatment for 14 days and the pack only comes with 12 swabs. Is it essential I apply this every session as one tooth has gum recession. Please could you advise.

    Thanks

    Reply
    • Hello there! It is likely that the wet end of the swab may have dried by the following day. Make sure to dry your teeth by sucking air in and wiping them with a dry tissue, rub enough substance on all teeth and then wait a few seconds for it to dry. We did not designed the swabs to be used everyday. Most patients use the swabs in the first few days and find they don’t need them towards the end.

      Reply
  55. I accidentally got my days mixed up & started the second syringe a day earlier than I should of. I have just used the last of the second syringe tonight. I have an appointment in 2 days time. Should I go back to using the rest of the first syringe for the final night?

    Reply
  56. I managed to get my fridge settings wrong and have accidentally frozen my food. I haven’t used my enlighten yet but wondering if I’ve ruined it

    Reply
  57. Hi there,

    I’ve had the trays in for 2 weeks and had the final session in the dentist’s chair three days ago. I’ve now noticed that half of the tooth has whitened whilst the other half is still a darker shade of yellow. Should I use the remaining gel I have left so the whole tooth changes colour? Thanks so much!

    Reply
    • Hi there Tabitha! Yes, if you’re not entirely happy with the shade, have a chat with your dentist to and see what can be done. You can do extra whitening if needs be, there will be no harm in that. 🙂

      Reply
  58. Hi,

    I’m currently in my first week of the treatment. I’ve heard that adding milk to coffee can allow you to drink it when whitening teeth. Although my dentist said to avoid coffee would it be okay if I drank latte’s since they’re mostly milk?

    Reply
    • Hey there, with Enlighten you do not need to alter your diet. Most dentists advise to stay away from colour foods for piece of mind, however we do not believe in white diets. Make sure to keep up the top-up regime afterwards, and anything in moderation should be absolutely fine.

      Reply
      • Hello! My dentist supplied me with my trays and kit last Friday. However, she also carried out a filling procedure for me the same day! Due to the soreness left by this, I didn’t start my treatment until last night (Wednesday). It was only then that I read the instructions that state the gels should be refrigerated. I did so immediately after using the 10% last night. However, I’m really concerned that, since the box has been sitting in my room for 5 days since leaving the dental practice, that the gels are ruined. My dentist did not tell me the gels must be kept in the fridge and to put them in the fridge straight away. Can you advise, please? I have contacted my dentist also and await her reply. Thank you.

        Reply
  59. I finished the treatment 2 weeks ago, had an appointment with the dentist straight away but they did no extra treatment. They just checked the color and discharged me. Why didn’t I have the extra treatment and what should it have been?

    Reply
    • Hi Grace! It is not uncommon for dentists to recommend only the home kit. Some prefer to use just the home part, or it could also be that they concluded that you do not need the in-office procedure. If you have any doubts it is best to speak directly to your dentist and ask – we are sure they would clarify this for you!

      Reply
  60. Hi guys. Is it best to inject gel into the front of the moulds to focus the whitening effect on the front of the teeth?

    Reply
  61. If you miss the whitening 3/4 days before the in house treatment because u finished the gels does that impact the effect of the final treatment

    Reply
    • If your in-office procedure is not in the 15th day, it is best to keep 2-3 nights worth of whitening and do it right before the in-office. Thank you!

      Reply
    • Hi.
      I’ve just finished my first week on enlighten but aren’t really seeing results.
      In the week I took them out twice in my sleep but re-did the gel and put them back in when I realised. How long should I have trays in in total and what happens if I’m not seeing any difference at the end of the second week?

      Reply
      • Hi Phoebe! The ideal time for whitening is 8 hours/night so you should aim for that or as close as possible. If you know you cannot tolerate the tray in the mouth and worries you, please have a chat with your dentist about the option of switching to day time whitening instead. this may require you to do it for longer than 2 weeks though. Please do get in touch if you or your dentist need any help or advice.

        Reply
  62. Hiya, I’m on night 3 of process and feel lots of sensitivey in my teeth. I’ve never had sensitive teeth before, is it normal to feel uncomfortable pain in my gums/teeth
    Thankyou

    Reply
    • Hi Pri, thanks for your message.

      We’re truly sorry to hear that you’re experiencing sensitivity.The most common cause of extreme sensitivity is tooth grinding when you sleep (bruxism) – this is very common when you are going through times of stress, and is often transient too. In a perfectly healthy tooth (with thick & healthy enamel) the whitening gel is absorbed through tiny enamel tubules and the whitening particles whiten the darkened particles of the tooth.

      The only time when sensitivity appears is when the gel easily reaches the dentine (which has a sponge like consistency allowing the gel to be absorbed and reach the nerve). Sensitivity happens when dentine is exposed, and the stimuli reaches the nerve. There are a few things that cause dentine exposure (therefore sensitivity), see if you can identify yourself with: thin enamel, gum recession & other periodontal (gum) disease, cracked teeth, open cavities and worn, eroded or chipped teeth.

      1. Thin enamel – Check for any areas that look yellower or greyer than others. That happens when either the dentine shines through and its colour is yellow, either when the enamel is thin and because its translucent, the light at the back of the mouth shines through. Having thin enamel means that the dentine is closer to the surface, therefore the nerve is closer to the surfaces, which causes slightly higher sensitivity to whitening.

      2. Gum recession & other periodontal (gum) disease – Where the gum covers the tooth there’s no enamel, so once the gum begins to recede (diminish) the dentine is left exposed meaning heightened sensitivity. 

      3. Cracked teeth – The gel penetrates the tooth quicker and harder through cracks, making the pathway to the nerve easier. That results in heightened sensitivity because the gel will come closer to the nerve and cause sensitivity.

      4. Open cavities – The same concept as cracked teeth applies. The gel will penetrate the dentine and reach the pulp cavity, getting close to the nerve and again increasing levels of sensitivity.

      5. Worn, eroded or chipped teeth – When the tips of the teeth are worn or chipped the dentine is exposed, and because the dentine is exposed the gel gets closer to the pulp cavity, resulting in higher sensitivity.

      What we advise you to try is put the Tooth Serum toothpaste in the trays and leave for 30 mins at a different time than whitening, at a minimum of 2-hour difference. This contains a particle that is designed to help with sensitivity. In cases of extreme sensitivity, we advise to contact the dentist, inform them of the situation and at the same time to switch to day-time whitening.

      So use the whitening (the lower concentration 10% CP) for 2-3 hours during the day and depending on the results, it may take longer than 2 weeks (maybe 3 or 4). It is completely safe to do whitening for longer than 2 weeks, so you needn’t worry about long term damage. Also, your gums shouldn’t be hurting so it may be a sign of overloading the trays, so try to put less gel in next time.

      Hope this helped, if there is anything else we can do for you, please let us know.

      Reply
    • Hi Ebi, thanks for your message. If you are bleaching your teeth straight after – rinse, if not don’t.

      Reply
    • Hi, i am on night 4 of my 3 week treatment and i have a couple of questions . is it ok to brush my teeth straight after taking the trays out? I put them in at 9pm and take them out when I get up for work at 3:15am. Is 6 hours a night enough time for the treatment to work effectively?

      Reply
      • Hi Elliott, thanks for your message. 6-8 hours is the ideal time, so you should be fine. And yes, of course – you can brush your teeth straight away and carry on with your day as normal.

        Reply
        • Ok thanks . Also Is it normal to be excessively slobbery once the trays are in? I feel like all the gel is leaking out and therefore won’t be working properly .

          Reply
          • It’s quite normal to salivate a bit more as you have a foreign object in your mouth. But if you think it is too much, maybe have a chat with your dentist. Thank you!

  63. Recently started using enlighten.
    I’m on my third night but every morning when I wake up my trays aren’t in my mouth. I don’t know whether I’m taking them out in my sleep or they’re falling out. Any advise please??

    Reply
    • Hi there Jakob, thank you for your message. Oh so sorry to hear about this! Please contact your dentist asap and discuss whether day time whitening would be a good option for you instead. Best wishes

      Reply
  64. Hi there,

    I wasn’t aware of the need to keep the syringes in a fridge and assumed that this would need to be done after they were initially used. Because of appointment rescheduling, whitening was delayed and the whole enlighten pack has been left on the side in the kitchen for 3 weeks. Tonight I started the process but am I wasting my time?

    Reply
  65. Hi there, I’ve used the evo-white toothpaste and have had no problems with it until now. When I was brushing my teeth the toothpaste somehow has burnt my top lip slightly. I wouldn’t say it is an actual burn but I’m not sure how to describe it as my lip isn’t sore or anything like that, it’s just slightly discoloured, like a little bit white. It has been a few days and it has the whiteness has started went but not as much.

    I’d appreciate any help about this. Thanks.

    Reply
    • Hi Josh, thanks for your message. We are not aware of this kind of reaction at all. To be on the safe side stop using it and treat it as an allergy. Please contact us at info@enlightensmiles.com so we can advise you further.

      Reply
  66. hello please help im on my 5th night of whitening im having veneers on the 24th of June so having this first but I have 2 questions I wasn’t Told to put them in the fridge and now I’m panicking also I’m not back at the dentist to start my veneer treatment until the 9th of June so my whitening will be finished long before then my dentist didn’t say anything about an in chair whitening please help im worrying

    Reply
  67. Hi I finished my treatment September 2020 with good results. For various reasons I haven’t used the top up gels since (7 month gap). My dentist today said this was fine, if I use the gel I bought today it will still work even though I’ve had a 7 month rather than suggested 2 month gap. Is this correct? And how many days should I use it for? Thanks.

    Reply
    • Hi there Nicky, that is absolutely fine. You can buy a syringe and kick it all off with a two night whitening and then continue with the recommended top-up regime. Don’t worry too much because it’s not set in stone, you’ll be fine despite the gap. A system as Enlighten is designed to provide long lasting results, so 7 months is not a big issue. Also the 2 months top up is only a recommendation but every person is different, top up regime also depends on your teeth and habits. Hope that helps.

      Reply
    • Hi there June. No, the consensus is that you just spit, no rinse afterwards in order to let the toothpaste’s properties work on your teeth. Hope that helps 🙂

      Reply
  68. Hi just starting the treatment, can’t believe how much I,m drooling… should this be a concern I’m worried that my saliva will make the treatment less effective?

    Reply
      • Hallo there

        I have a couple of questions.

        Firstly, I am producing an awful lot of saliva overnight. Apart from being very uncomfortable I am wondering if it affects the end result.

        Secondly, does the part of tooth nearest the gum eventually get whitened as I was not aware this might not happen, so you have half white/half stained tooth?

        Thank you

        Reply
        • Hi Annie, thanks for your message. If you produce a lot of saliva at night you could try wearing them awake during the day for as many hours as you can. The part nearest the gum changes last – so keep going. Hope that helps! 🙂

          Reply
  69. My dentist recommended to wear the trays for 2 hours everyday but everywhere I have read it says you need to wear them overnight, can you advise please?

    Reply
    • Hello there, thanks for your message. When dentists recommend using the product during the day instead of night it’s usually for a reason (most commonly they may have diagnosed you as a bruxist, which means you grind your teeth at night). Bruxist should do the treatment during the day when they are fully aware and not grinding their teeth, but if you want more answers, it’s best to check with your dentist about why were you recommended the day treatment instead. Hope this helped!

      Reply
  70. Hi. I have finished my whitening treatment which was for 2 weeks, my teeth have not gone lighter. They look the same just the stains have gone but not much change in colour.

    Reply
    • Hi,

      I’ve just done my 2 weeks treatment and returned to the dentist for my final appointment. The dentist just put another 16% on and left me in a room for 15 mins then came in wiped my teeth and put it on again for another 15 mins. However, I thought the final stage was under a UV/Blue light? Please can you confirm?

      Thanks

      Reply
      • Hello Jessica, thank you for your message. That sounds right, the dentist is meant to apply the gel twice in the dental chair and let it work. What they use is a different type of gel, 6% hydrogen peroxide – a fast release gel. It is other systems that use the light at the in-chair stage, but since there are no studies to show that they make any difference at all, the Enlighten system does not involve any lights or lasers. We hope that helps.

        Reply
  71. I missed the crucial info that the syringes should be kept in the fridge!
    Does this degrade the product? The process still seems to have worked, my teeth have lightened, unless I’m a little deluded!
    I also see from comments that the treatment should be done immediately prior to dental treatment. I wasnt made aware of this, my apt to 2 weeks after home treatment.
    I have left over from both syringes- should I repeat process, 2 night clear gel followed by 2 of turquoise gel prior to apt?

    Reply
    • Hi I’m suffering from sensitivity and want to spread the rest of my home treatments out to every other night. But that would mean I don’t finish the full course before the final in dentist appointment. Can I just finish the last few home treatments after the final in dentist one? Does it matter?

      Reply
      • Dear Lisa, thank you for your message. If you’re experiencing a lot of sensitivity, it would be good to speak to your dentist and see what they think about trying to switch to the 10% gel only, perhaps switch to day time and try to do it without breaks. If that is still too sensitive, then you can take a day break, just know that you may need to whiten for a little longer. But to answer your question, if it’s a few days, you’re fine to do them after the in-office. Hope this helped, if there is anything else we can help you with, please let us know on info@enlightensmiles.com. 🙏🏻

        Reply
  72. Hi – I seem to get extremely thirsty in the night – is it ok to drink water or cordial with the trays in?

    Reply
    • Hi Clare, thanks for your message. It is best not to drink, but if you must, then make sure to do so through a straw. Hope your whitening is going well! 🙂

      Reply
  73. I was thinking about going to my dentist for enlighten whitening, but I have weak enamel (which is why my teeth appear yellow). Would whitening weak enamel make my teeth worse? And would it make the translucent tips of my teeth whiter?

    Reply
    • Hi Sarah, thanks for your comment. Whitening doesn’t affect the strength of the enamel.

      it’s difficult to predict exactly what happens to translucent areas for each patient – but Enlighten tends to be the gel that opacifies these areas more often than not. We hope the answer helps!

      Reply
  74. Hello. I cant bear having anything in my mouth over night. I don’t really like it during the day, but it is bearable.

    My question is, will the treatment be as effective if I use the gel during the day? If so, what would be better, 1 treatment of 6 hours or two treatments of 4 hours per day?

    Thanks!

    Reply
    • Hi, thanks for your message and so sorry to hear you can’t bear the trays in. Doing the treatment during the day for 2-3 hours should be fine enough, but your treatment will have to be longer, most likely 4 weeks. It’s is best to speak to your dentist and discuss the prospect of a long era treatment during daytime. We are happy to discuss this with your dentist if they need our advice. Hope that helps, thanks!

      Reply
  75. I used your system 10 years ago and my results were amazing. However, the past year or so I’ve noticed my teeth are beginning to darken again and using the gel doesn’t seem to lift as it did before. Am I safe to use the gel for more than one night to try to bring the original white shade back – mine were so white they were off the chart, so when I say dark, they’re no where near their original colour but definitely not B1 +

    Reply
  76. Hi there,

    I finish my treatment in 3 days time, but I don’t have my dentist appointment until next week. Is this okay?

    Reply
    • Hi Michelle,

      Please keep those 3 night worth of gel and do them right before going to the dentist. That should be fine. 🙂

      Reply
  77. I was actually charged £650 for my first whitening round and this did not include a treatment at the dentist afterwards, and was also charged £250 for two top up syringes. It’s a shame that I was charged the maximum if not over the stated amount without really getting what I paid for.

    Reply
    • So sorry to hear you are not happy with the prices. There isn’t really a maximum, the prices we give are for guidance from what we heard in the past from practices, however what they charge is completely out of our hands unfortunately 😔. Were your results good?

      Reply
      • The results have been good, but I didn’t go up to the desired shaded hence why I got two top up syringes. For the top up, can I just use the first 10% syringe for 7 days straight, and then leave the stronger syringe to top up in the future? Or do I do the whole two week course agin. Thanks

        Reply
        • Hi there. It is best to follow the instructions given by the dentist. If you were given two extra syringes, it suggests that they want you to do a further 2 weeks to ensure that a deep-bleaching system is achieved. Good luck!

          Reply
  78. Hi,

    I finished my whitening at home 10 days ago but due to lockdown it has been hard to get to the dentist for the last treatment, the next appointment is January what shall I do before I go to the dentist and will this long gap affected my treatment?

    Reply
    • Hi Ashley, hold back 2 nights till just before office appointment. If you don´t have enough gel left ask your dentist to get in touch with us and we can have a chat on how to sort this out for you.

      Reply
  79. Hi there, quick question. I know I have to wear these overnight but is there minimum amount of hours I should be wearing my trays at night? I only ask as I work shifts and don’t always get a full 8 hours due to my shift pattern.

    Thanks

    Reply
  80. I am a 73 year old patient of enlightmentsmiles.On the first consultation my dentist could see and was informed that I had very sensitive teeth but I was informed that there would be very little pain.This process was very painful and gave me headaches.I did not complete the whole process as it was far too painful.I did achieve some lightning of the teeth but could have done that with a much cheaper product.This was done over one year ago and my teeth are just the same colour as last year.The dentist should have not taken me on.I feel that 500 was a waste of money which as a pensioner is a great deal..Very disappointed..

    Reply
    • Hi Jean. So sorry to hear about this, have you spoken to your dentist about these concerns? Extreme sensitivity is quite rare. Have you used the Tooth Serum and the EvoSeal swabs? Have you had Enlighten trays? And were the gels kept in the fridge?

      Reply
  81. Hi I have completed the course at my dentist, but I’m not sure if I can ever go back to eating ‘coloured’ or spicy food. So worried about ruining my lovely white teeth
    Please advise
    Thankyou
    Irene

    Reply
    • Hi Irene,

      We understand your concern, once you’ve achieved such lovely results, you don’t want to waste it. But the easiest thing would be to get one syringes per year from your dentist and keep topping up once every couple of months. This should make sure your teeth stay nice and white and you can eat and drink what you like. 🙂

      Reply
        • Hi! It’s not ideal, but if you need to take a break due to sensitivity, it’s ok to take a night off.

          Reply
          • Hi, I have just been reading about having to wear the trays before the final in chair appointment. However, I finished my treatment at home 3 nights ago and my dentist didn’t tell me about saving to wear the night before. What happens at the dentist appointment and is this treatment now compromised? Thank you.

          • Hi Victoria, 3 days should be fine, don’t worry. On the day, you must remember to take your whitening trays with you, and the dentist will apply a different type of gel which you will use whilst in the chair for 40 mins in total. It’s 2 x 20 mins sessions. It’s very easy and straightforward. Hope that helps 🙂

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